Salesforce Commerce Cloud SFRA Project for Cross Call
Projet SFRA de salesforce commerce cloud pour cross call
Cross Call is a leading provider of rugged mobile devices and accessories, specializing in outdoor and extreme environment solutions. With a focus on durability, innovation, and customer satisfaction, Cross Call has gained a reputation for delivering reliable and robust products.
01 Project objective
Cross Call is a leading provider of rugged mobile devices and accessories, specializing in outdoor and extreme environment solutions. With a focus on durability, innovation, and customer satisfaction, Cross Call has gained a reputation for delivering reliable and robust products.
The objective of the Salesforce Commerce Cloud SFRA (Storefront Reference Architecture) project for Cross Call is :
- To create a seamless and enhanced online shopping experience for customers.
- The project aims:
- To revamp the existing e-commerce platform
- Incorporating key features and
- Integrations to improve product discovery, order management, payment processing, and customer support.
02 Scope
The project encompasses the following key aspects:
1. Product Detail Page (PDP):
Enhancing the PDP to provide detailed information about products, including specifications, images, customer reviews, and related accessories. The goal is to offer a comprehensive view of each product, helping customers make informed purchase decisions.
- Product Listing Page (PLP):
Optimizing the PLP to enable intuitive product filtering, sorting, and search functionalities. This will allow customers to quickly find products based on their preferences, such as category, price range, and features.
- Order Management System (OMS):
Implementing an efficient order management system within Salesforce Commerce Cloud to streamline order processing, tracking, and fulfillment. This will enable Cross Call to efficiently manage customer orders and ensure timely delivery.
- Payment Integration with Stripe:
Integrating the payment gateway Stripe to provide a secure and seamless payment experience for customers. This integration will support various payment methods, including credit cards, digital wallets, and other online payment options.
- Routing Customer Care Items to Service Cloud:
Implementing a seamless integration between Salesforce Commerce Cloud and Service Cloud to route customer care items, such as inquiries, returns, and support tickets, directly to the customer support team. This will enable prompt and efficient customer service.
- Routing Salescloud Opportunities as Pre-orders in SFCC:
Integrating Salesforce Sales Cloud with Salesforce Commerce Cloud to enable the conversion of sales opportunities into pre-orders directly within the e-commerce platform. This will streamline the sales process and ensure a smooth transition from lead generation to order placement.
03 Project timeline and budget
The Salesforce Commerce Cloud SFRA project for Cross Call is estimated to span a duration of 6 months, including the UX (User Experience) design phase, Continuous Integration/Continuous Deployment (CI/CD) implementation, and the final launch of the revamped e-commerce platform.
The project budget is set at 80,000 EUR, covering development, design, quality assurance, and project management costs.
04 Conclusion
The Salesforce Commerce Cloud SFRA project for Cross Call aims to enhance the online shopping experience for customers by implementing key features and integrations. By optimizing the PDP and PLP, streamlining order management, integrating secure payment processing, routing customer care items to Service Cloud, and enabling pre-orders from Sales Cloud, Cross Call will provide customers with a seamless and efficient e-commerce platform.
The project timeline of 6 months, inclusive of UX, CI/CD, and launch, ensures a comprehensive development process to deliver a robust and user-friendly online shopping solution.